Meijer makes checkout even easier

Midwestern retailer Meijer has completed a transformative 15-month initiative to streamline the checkout process at all of its stores.

The company has now introduced Shop & Scan technology at all of its stores across the Midwest.

“As we’ve rolled the program out in six states, the response has been incredibly enthusiastic,” said Stephanie Brackenridge, director of customer experience for Grand Rapids, Mich.-based Meijer. “Customers have appreciated the ability to have a choice in shopping how they want, depending on how their day is going. Many are finding the opportunity to personalize their store visit with a cell phone is a great way to save time and help avoid lines.”

Shop & Scan works through an innovative mobile app that allows customers to shop and bag as they go, giving them the opportunity to avoid lines and personalize their shopping depending on their day.

Once they download the free Meijer Mobile App, customers use Shop & Scan  to scan bar codes on items and bag their own groceries. A running total of items purchased is viewable as they shop throughout the store. Once a customer has finished shopping, they simply scan their phone at a self-checkout lane and pay, making the checkout experience quick and easy.

Brackenridge said that the most popular features among Meijer customers included the integrated shopping list, running total, and the ability to clip any available mPerks loyalty program coupons for items scanned.

In addition to Shop & Scan, the retailer offers Meijer Home Delivery and a pickup option at all 246 stores in six states, providing customers multiple ways to shop the retailer’s stores depending on their needs for that day.

Since the original pilot launch last year in Grand Rapids, the Meijer Mobile app has been downloaded more than 1.5 million times, while the initiative has steadily expanded to stores throughout Michigan, Indiana, Ohio, Illinois, Wisconsin and Kentucky. Once the app was downloaded, more than 80 percent of Meijer customers have repeatedly used Shop & Scan as part of their shopping experience.

Source: progressivegrocer.com

Britain’s Tesco tests checkout-free shopping

Britain’s biggest retailer Tesco is trialing a checkout-free method of payment for its convenience stores, allowing customers to scan products on their mobile devices and then walk out with them.

The supermarket group is testing the smartphone app at the Tesco Express convenience store located in the campus of its headquarters at Welwyn Garden City, north of London.

“Using your mobile device you select some products, put them into your basket on your device and then just walk out of the store,” Steven Blair, Tesco’s convenience transformation director told reporters.

“The feedback is very good on it but it’s super early,” said Blair.

U.S. giant Amazon opened a checkout-free grocery store in Seattle to the public in January, moving forward on an experiment that could dramatically alter bricks-and-mortar retail.

The Seattle store, known as Amazon Go, relies on cameras and sensors to track what shoppers remove from the shelves, and what they put back. Cash registers and checkout lines become superfluous – customers are billed after leaving the store using credit cards on file.

Tesco Chief Executive Dave Lewis said although the Welwyn trial was scalable, security implications had to be considered as there was a danger of increased product theft.

“If the margin in the business is 2 or 3 percent, you don’t have to lose much to make it unprofitable,” he said.

The Welwyn store is also cashless, cutting the time spent on customer transactions.

Blair said the store was serving customers at its checkouts in about 45 seconds, versus 90 seconds for a similar sized store in the estate.

He noted that some Tesco convenience stores in Britain were already down to just 20 percent of payments by cash, making a cashless roll-out likely in the future.

 

Source:Reuters